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Frequently Asked Questions


Products

Our main business is slot machines and its parts. But to meet the increasing needs of our clients, we added wholesale buy-sell tools, machining, jig grinding and precision conventional EDM for ease.

Repair Services

We Repair all Slot Parts: Monitors And LCD, JCM Validators Mars Validator, Boards / Upgrade Validators.

Shipping

We ship internationally. All shipping cost and return shipping charges are paid by the custumer and no refunds will be made on any shipping cost or portions of any order as it’s related to any shipping fees or shipping costs. A tracking number is assigned to all items shipped for tracking.We ship Thru major shipping companys or what ever shipping company upon requested by our client.
Please contact us for Shipping Quote.

Contact Information

For sales enquiries, kindly email sales@kuawaitech.com / hayden@kuawaitech.com .

Warranty

Kuawai gives a 1 year limited warranty on all refurbished slot machines and 90 Days on Monitors and LCD. Warranty is not transferable if machine is sold or given to other person. Light bulbs aren’t covered under warranty.

Refunds

Refunds and exchanges must be completed within 30 days from the date of purchase, and are subject to all of our return/ refund provision and penalties.
To initiate a return or exchange you must contact us before sending anything prior of getting our specific return instructions.
New product sales may be returned for an equal exchange of another item or parts and may be subject to a 25% restocking fee plus shipping costs.

I am a Supplier

Hello there. We are constantly looking for new suppliers around the world. Our supplier base consists of vendors from Japan, UK, America, Sydney, Singapore and Hong Kong. Please drop your namecard and product list into our mailbox. We look forward to business with you.


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